Returns & Exchanges
At Duroflex, we are committed to your sleep comfort and offer a hassle-free return policy for our mattresses and home accessories within a specified trial period. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and full refunds to ensure your peace of mind.
Initiate Request
Log in to your account or contact our customer support team within the eligible return window to register your request.
Quality Inspection
Our team will schedule a physical inspection or request photographs of the product to ensure it is in original condition without any damages or stains.
Reverse Pickup
Once approved, we will arrange for a free reverse pickup from your registered address using our specialized logistics partners.
Refund Processing
After the product reaches our warehouse and passes final verification, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing